/* Portal — Corporate Professional Theme | Bai Jamjuree */
@import url('https://fonts.googleapis.com/css2?family=Bai+Jamjuree:wght@300;400;500;600;700;800&display=swap');

/* ── Variables ── */
:root {
  --navy:     #1a2a5e;
  --navy-dk:  #0f1a3a;
  --navy-lt:  #2d4080;
  --accent:   #c0392b;
  --green:    #1e7e50;
  --border:   #dde3ee;
  --bg:       #f4f6fb;
  --card:     #ffffff;
  --text:     #1a2037;
  --muted:    #6b7a9a;
  --radius:   8px;
  --shadow:   0 2px 12px rgba(26,42,94,0.10);
}

* { box-sizing: border-box; margin: 0; padding: 0; }
body {
  font-family: 'Bai Jamjuree', sans-serif;
  background: var(--bg);
  color: var(--text);
  font-size: 14px;
  line-height: 1.6;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

/* ── HEADER ── */
.portal-header {
  background: var(--navy);
  border-bottom: 3px solid var(--accent);
  padding: 0;
  position: sticky;
  top: 0;
  z-index: 100;
  box-shadow: 0 2px 16px rgba(26,42,94,0.25);
}
.portal-header-inner {
  max-width: 820px;
  margin: 0 auto;
  padding: 16px 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}
.portal-logo {
  display: flex;
  align-items: center;
  gap: 12px;
}
.portal-logo-icon {
  width: 40px; height: 40px;
  background: rgba(255,255,255,0.12);
  border: 1px solid rgba(255,255,255,0.2);
  border-radius: 8px;
  display: flex; align-items: center; justify-content: center;
  color: #fff; font-size: 18px;
}
.portal-logo-name {
  font-size: 17px; font-weight: 800;
  color: #fff; letter-spacing: .3px;
  line-height: 1.2;
}
.portal-logo-sub {
  font-size: 11px; color: rgba(255,255,255,0.6);
  font-weight: 500; letter-spacing: .3px;
}
.portal-header-actions {
  display: flex; align-items: center; gap: 10px;
}
.portal-staff-link {
  font-size: 12px; font-weight: 600;
  color: rgba(255,255,255,0.75);
  text-decoration: none;
  border: 1px solid rgba(255,255,255,0.2);
  padding: 6px 14px; border-radius: 6px;
  transition: all .2s; white-space: nowrap;
  display: flex; align-items: center; gap: 6px;
}
.portal-staff-link:hover { background: rgba(255,255,255,0.1); color: #fff; }

/* Language switcher */
.lang-switcher { display: flex; gap: 4px; }
.lang-btn {
  font-size: 11px; font-weight: 700;
  padding: 5px 10px; border-radius: 5px;
  text-decoration: none;
  color: rgba(255,255,255,0.6);
  border: 1px solid rgba(255,255,255,0.15);
  transition: all .2s;
}
.lang-btn:hover, .lang-btn.active {
  background: rgba(255,255,255,0.15);
  color: #fff; border-color: rgba(255,255,255,0.3);
}

/* ── CONTAINER ── */
.portal-container {
  max-width: 820px;
  margin: 0 auto;
  padding: 32px 24px;
  flex: 1;
  width: 100%;
}

/* ── TABS ── */
.portal-tabs {
  display: flex; gap: 0;
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow: hidden;
  margin-bottom: 24px;
  box-shadow: var(--shadow);
}
.portal-tab {
  flex: 1; padding: 14px 16px;
  text-align: center; font-size: 13px; font-weight: 600;
  text-decoration: none; color: var(--muted);
  border-right: 1px solid var(--border);
  transition: all .2s;
  display: flex; align-items: center; justify-content: center; gap: 8px;
  background: var(--card);
}
.portal-tab:last-child { border-right: none; }
.portal-tab:hover { background: #f0f3fa; color: var(--navy); }
.portal-tab.active {
  background: var(--navy);
  color: #fff;
  font-weight: 700;
}

/* ── ALERT ── */
.portal-alert {
  padding: 12px 16px; border-radius: var(--radius);
  margin-bottom: 16px; font-size: 13px; font-weight: 600;
  display: flex; align-items: center; gap: 8px;
}
.portal-alert-error {
  background: #fef2f2; border: 1px solid #fca5a5; color: #991b1b;
}
.portal-alert-success {
  background: #f0fdf4; border: 1px solid #86efac; color: #166534;
}

/* ── CARD ── */
.portal-card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  overflow: hidden;
}
.portal-card-title {
  font-size: 15px; font-weight: 800; color: var(--navy);
  padding: 18px 24px;
  border-bottom: 1px solid var(--border);
  background: #f8f9fd;
  display: flex; align-items: center; gap: 8px;
}
.portal-card-title i { color: var(--navy); font-size: 14px; }
.portal-card-body { padding: 24px; }
/* Legacy compat — forms inside portal-card directly */
.portal-card > form,
.portal-card > .portal-ticket-view,
.portal-card > .portal-ticket-list,
.portal-card > .portal-success-card-inner { padding: 24px; }

/* ── SECTION LABEL ── */
.portal-section-label {
  font-size: 11px; font-weight: 800; color: var(--navy);
  text-transform: uppercase; letter-spacing: .8px;
  border-bottom: 2px solid var(--navy);
  padding-bottom: 6px; margin: 20px 0 14px;
  display: flex; align-items: center; gap: 6px;
}
.portal-section-label:first-child { margin-top: 0; }

/* ── FORM ── */
.portal-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.portal-field { display: flex; flex-direction: column; gap: 5px; }
.portal-field label {
  font-size: 12px; font-weight: 700; color: var(--navy);
  text-transform: uppercase; letter-spacing: .4px;
}
.portal-field label.required::after { content: ' *'; color: var(--accent); }
.portal-input {
  width: 100%; padding: 10px 13px;
  border: 1px solid var(--border); border-radius: 6px;
  font-family: 'Bai Jamjuree', sans-serif; font-size: 14px;
  color: var(--text); background: #fff;
  transition: border-color .2s, box-shadow .2s;
  outline: none;
}
.portal-input:focus {
  border-color: var(--navy);
  box-shadow: 0 0 0 3px rgba(26,42,94,0.08);
}
.portal-input::placeholder { color: #b0bac9; }
textarea.portal-input { resize: vertical; min-height: 90px; line-height: 1.6; }
select.portal-input { cursor: pointer; }

/* ── BUTTON ── */
.portal-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  padding: 11px 28px;
  background: var(--navy); color: #fff;
  border: none; border-radius: 6px;
  font-family: 'Bai Jamjuree', sans-serif;
  font-size: 14px; font-weight: 700;
  cursor: pointer; text-decoration: none;
  transition: background .2s, transform .1s;
  white-space: nowrap;
}
.portal-btn:hover { background: var(--navy-lt); }
.portal-btn:active { transform: scale(.98); }
.portal-btn.btn-sm { padding: 8px 18px; font-size: 13px; }
.portal-btn.btn-outline {
  background: transparent; color: var(--navy);
  border: 2px solid var(--navy);
}
.portal-btn.btn-outline:hover { background: var(--navy); color: #fff; }

/* Submit form actions */
.portal-form-actions {
  display: flex; justify-content: flex-end;
  padding-top: 20px; border-top: 1px solid var(--border);
  margin-top: 20px;
}

/* ── SUCCESS ── */
.portal-success-card {
  text-align: center; padding: 48px 28px;
}
.portal-success-icon {
  width: 72px; height: 72px; border-radius: 50%;
  background: #dcfce7; display: flex;
  align-items: center; justify-content: center;
  margin: 0 auto 20px;
  font-size: 32px; color: #16a34a;
}
.portal-success-title { font-size: 22px; font-weight: 800; color: var(--navy); margin-bottom: 8px; }
.portal-success-sub { color: var(--muted); font-size: 14px; margin-bottom: 16px; }
.portal-ticket-num {
  font-size: 28px; font-weight: 800; color: var(--navy);
  letter-spacing: 2px; font-family: 'Courier New', monospace;
  background: #f0f3fa; display: inline-block;
  padding: 10px 28px; border-radius: 8px;
  border: 2px dashed var(--border); margin: 10px 0 16px;
}
.portal-hint { font-size: 13px; color: var(--muted); }

/* ── TRACK VIEW ── */
.portal-ticket-view { padding: 0; }
.portal-ticket-header {
  display: flex; align-items: center; gap: 8px;
  padding: 16px 24px; border-bottom: 1px solid var(--border);
  flex-wrap: wrap; background: #f8f9fd;
}
.portal-ticket-num-tag {
  font-size: 13px; font-weight: 800; color: var(--navy);
  font-family: 'Courier New', monospace; letter-spacing: .5px;
  background: #e8ecf8; padding: 4px 10px; border-radius: 4px;
}
.portal-ticket-subject {
  font-size: 16px; font-weight: 700; color: var(--navy);
  padding: 14px 24px 0; line-height: 1.4;
}
.portal-ticket-meta {
  display: flex; gap: 16px; flex-wrap: wrap;
  padding: 8px 24px 16px; border-bottom: 1px solid var(--border);
  font-size: 12px; color: var(--muted);
}
.portal-ticket-meta span { display: flex; align-items: center; gap: 5px; }
.portal-ticket-body {
  padding: 16px 24px;
  font-size: 13px; color: var(--text); line-height: 1.8;
  border-bottom: 1px solid var(--border);
  background: #fafbfd;
}

/* ── MESSAGES ── */
.portal-msg {
  padding: 12px 24px;
  border-bottom: 1px solid var(--border);
}
.portal-msg-meta {
  font-size: 11px; color: var(--muted);
  margin-bottom: 5px; font-weight: 600;
  display: flex; align-items: center; gap: 8px;
}
.portal-msg-role {
  font-size: 10px; font-weight: 700; text-transform: uppercase;
  padding: 2px 6px; border-radius: 3px; letter-spacing: .3px;
}
.portal-msg-role.agent    { background: #e8ecf8; color: var(--navy); }
.portal-msg-role.customer { background: #dcfce7; color: var(--green); }
.portal-msg-body {
  font-size: 13px; color: var(--text); line-height: 1.7;
  background: #f8f9fd; border-left: 3px solid var(--navy);
  padding: 10px 14px; border-radius: 0 6px 6px 0;
}
.portal-msg-agent .portal-msg-body   { border-color: var(--navy); }
.portal-msg-customer .portal-msg-body { border-color: var(--green); background: #f0fdf8; }

/* ── REPLY ── */
.portal-msg + form { padding: 16px 24px; border-top: 1px solid var(--border); }
.portal-closed-note {
  padding: 14px 24px; text-align: center;
  font-size: 13px; color: var(--muted); font-weight: 600;
  border-top: 1px solid var(--border);
  display: flex; align-items: center; justify-content: center; gap: 8px;
}

/* ── TICKET LIST ── */
.portal-ticket-list { display: flex; flex-direction: column; }
.portal-ticket-row {
  display: flex; align-items: center;
  padding: 14px 24px; gap: 12px;
  border-bottom: 1px solid var(--border);
  cursor: pointer; transition: background .15s;
}
.portal-ticket-row:last-child { border-bottom: none; }
.portal-ticket-row:hover { background: #f4f7ff; }
.portal-ticket-row > div:first-child { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.portal-ticket-row-sub {
  font-size: 13px; color: var(--text); font-weight: 500;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}

/* ── BADGE (from main style) ── */
.badge { display: inline-block; padding: 3px 9px; border-radius: 50px; font-size: 11px; font-weight: 700; }
.badge-new        { background: #dbeafe; color: #1e40af; }
.badge-open       { background: #fef3c7; color: #92400e; }
.badge-in_progress { background: #ede9fe; color: #5b21b6; }
.badge-pending    { background: #fff7ed; color: #c2410c; }
.badge-resolved   { background: #d1fae5; color: #065f46; }
.badge-closed     { background: #f3f4f6; color: #374151; }
.badge-low        { background: #f0fdf4; color: #15803d; }
.badge-medium     { background: #fefce8; color: #854d0e; }
.badge-high       { background: #fff7ed; color: #c2410c; }
.badge-critical   { background: #fef2f2; color: #991b1b; }

/* ── FOOTER ── */
.portal-footer {
  text-align: center; padding: 20px 24px;
  border-top: 1px solid var(--border);
  color: var(--muted); font-size: 12px;
  background: var(--card); margin-top: auto;
}
.portal-footer a { color: var(--navy); text-decoration: none; font-weight: 700; }
.portal-footer a:hover { text-decoration: underline; }

/* ── SEARCH FORM row ── */
.portal-search-row {
  display: flex; gap: 10px; margin-bottom: 0; padding: 20px 24px;
  border-bottom: 1px solid var(--border);
}

/* ── RESPONSIVE ── */
@media (max-width: 620px) {
  .portal-grid-2 { grid-template-columns: 1fr; }
  .portal-tabs { border-radius: 0; }
  .portal-tab { font-size: 12px; padding: 12px 8px; gap: 5px; }
  .portal-header-inner { flex-direction: column; align-items: flex-start; gap: 10px; }
  .portal-container { padding: 16px 12px; }
  .portal-card-title, .portal-card > form,
  .portal-ticket-header, .portal-ticket-row { padding-left: 16px; padding-right: 16px; }
}